FAQs

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Delivery times are quoted in business days and are estimates only. Most orders are processed and shipped within 2-3 business days (excluding weekends and holidays). After an item has been shipped, average delivery times vary from 2-5 business days for domestic orders and 1-4 weeks for international orders (depending on the country). 

 

CAN I MAKE AN ADJUSTMENT TO MY ORDER?

Email us ASAP at info@elevatesupplyco.ca for any changes and we'll try our best to fulfill your request! 

 

WHY HAVE I NOT SEEN ANY ORDER UPDATES ON MY ORDER?

Depending on the shipping method selected, most orders leave our warehouse within 2-3 business days after the order is placed (excluding Saturdays, Sundays, and holidays). 

Please refer to our Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season. 

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 weeks. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible! 

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

 

CAN I MAKE EXCHANGES OR RETURNS?

For more information, please visit our Return Policy Page 

 

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION EMAIL.

If you did not receive an email from Elevate Supply Co. within a few hours of placing your order, be sure to check your personal spam folder. Alternatively, if your email is not in spam, the email address on file might have been spelled incorrectly. If this is the case, please email us at info@elevatesupplyco.ca and we will further investigate.