Shipping Policy


Delivery times are quoted in business days and are estimates only. Most orders are processed and shipped within 2-3 business days (excluding weekends and holidays). After an item has been shipped, average delivery times vary from 2-5 business days for domestic orders and 1-4 weeks for international orders (depending on the country). During sale periods, please allow additional time to receive your order. 

Elevate Supply Co. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges once the package has exited Canada.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Elevate Supply Co. is not responsible for reaching out to the customer, nor pay the additional charges to re-ship the package. 



'Pre-order' is the term used when an item is currently out of stock but will arrive back in stock within a certain timeframe and is available for pre-purchase. Any order containing a pre-order item will ship 4-5 weeks, or sooner, from the date the order was placed, along with the items that were not pre-order items. Pre-order items are FINAL SALE. On the rare occasion we experience a delay in the delivery of a pre-order style, we will contact you via email. 


Currency Conversions

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display and processed in CAD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will show CAD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.


International Taxes & Duties

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.


Editing Orders and Addresses

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.


Customs Holds

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.


Undeliverable Packages

If your package does not successfully deliver and is sent back to Elevate Supply Co., it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

- The shipping address does not exist

- The shipping address is misspelled

- The shipping address is missing information (i.e., apt/bldg./suite number)

- The carrier is unable to safely deliver the package

- The addressee has moved

- The addressee has refused the package 

Elevate Supply Co. and USPS are not responsible for incorrect addresses inputted by the customers. If a customer's package ends up getting sent back to Elevate Supply Co., the customer will need to cover the additional shipping fee for Elevate Supply Co. to re-ship the package.

Elevate Supply Co. is not responsible for reaching out to the customer, nor pay the additional charges to re-ship the package. However, if Elevate Supply Co. does reach out to the customer to correct their insufficient address before processing their order, and the customer does not respond within 72 hours, Elevate Supply Co. will cancel the order.